// 01What we collect

We collect the information needed to deliver and support our services. That typically includes account and contact details you give us (name, business email, phone number, company), the contents of support requests and tickets you send to helpdesk@kluetek.com, and operational telemetry from the systems we manage on your behalf (device, network, and security event data) under the scope set in your engagement.

When you visit this site we also collect basic technical data such as IP address, browser type, and pages viewed. We do not ask for more than we need.

// 02How we use it

We use your information to provide the services you have engaged us for: responding to support requests, monitoring and maintaining your systems, billing, and keeping you informed about your environment. We use site and contact data to answer enquiries and improve our service.

We do not sell your personal information, and we do not use the data we manage on your behalf for any purpose other than delivering your engagement.

// 03Cookies

This website uses a small number of cookies. Some are strictly necessary for the site and our hosting platform to function. Others are optional and help us understand, in aggregate, how the site is used.

You can control or remove cookies through your browser settings. Disabling non-essential cookies will not stop you from using the site.

// 04Third parties / subprocessors

We rely on a limited set of reputable subprocessors to run our business and deliver services, including our website host, email and ticketing providers, remote monitoring and management tooling, and payment processing. Each is engaged under contractual terms that require them to protect your data and use it only as instructed.

We share your information with these providers only as needed to deliver the service, or where we are required to by law. A current list of material subprocessors is available on request from helpdesk@kluetek.com.

// 05Data retention

We keep personal information for as long as it is needed to provide the service, to meet legal, tax, and accounting obligations, and to resolve disputes. Operational and security logs are retained for the period set in your engagement, after which they are deleted or anonymised.

When you end an engagement we return or securely dispose of the data we hold for you, subject to any retention we are legally required to maintain.

// 06Your rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, to object to or restrict certain processing, and to ask for a copy of your data.

To make a request, contact us at helpdesk@kluetek.com. We will respond within the timeframe required by applicable law, and we may need to verify your identity before acting.

// 07Contact

Questions about this policy or about how we handle your data can be sent to helpdesk@kluetek.com, or by mail to Kluetek IT Services Inc., 850 College St, Toronto, ON M6H 1A1.