// 01Services

These terms govern your use of this website and, together with your signed proposal or statement of work, the managed IT and related services provided by Kluetek IT Services Inc. (“Kluetek”, “we”, “us”). Where a signed engagement and these terms conflict, the signed engagement controls.

// 02Engagement & scope

The specific services, deliverables, and covered systems are defined in your scoped proposal. Work outside that scope is handled as a separate request and may be billed accordingly. We will agree any material change in scope with you before proceeding.

// 03Fees & billing

Fees, billing frequency, and term are set out in your proposal. Recurring services are typically billed as a flat monthly retainer or per seat. Invoices are due on the terms stated in your engagement. Late amounts may be subject to interest as permitted by law.

// 04SLAs & support hours

Help desk support is available 08:00–20:00 ET, Monday to Friday, with after-hours on-call escalation for priority incidents. Target response times and other service levels are set in your engagement; the figures shown elsewhere on this site are indicative, not a contractual SLA.

Support requests should be sent to helpdesk@kluetek.com or raised through the support portal so they can be tracked to resolution.

// 05Confidentiality

Each party will protect the other’s confidential information and use it only to perform the engagement. We treat your data, systems, and business information as confidential, and we expect the same care for our methods and pricing. These obligations survive the end of the engagement.

// 06Liability

We provide our services with reasonable skill and care. To the extent permitted by law, our total liability arising from the services is limited to the fees you paid us for the service in the period giving rise to the claim, and we are not liable for indirect or consequential loss. Nothing in these terms limits liability that cannot lawfully be limited.

// 07Termination

Either party may end a recurring engagement on the notice period stated in the proposal (typically 30 days). Either party may terminate for material breach that is not cured within a reasonable time. On termination we will cooperate in an orderly handover and return or dispose of your data as set out in our Privacy Policy.

// 08Governing law

These terms and any engagement are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, and the parties submit to the courts of Ontario.

// 09Contact

Questions about these terms can be sent to helpdesk@kluetek.com, or by mail to Kluetek IT Services Inc., 850 College St, Toronto, ON M6H 1A1.